Privacy Policy
This Privacy Policy explains how Lead Peak (“we”, “our”, “us”) collects, uses, and protects your information when you use our website and CRM platform.
1. Who We Are
Lead Peak is operated by Netgen IT Solutions Pvt. Ltd., a private limited company registered in Shimla, Himachal Pradesh, India.
Website: https://leadpeak.in
Email: support@leadpeak.in
2. Information We Collect
a) Account Information
- Name
- Email address
- Phone number
- Company name
- Location (city/state)
b) Application Data
- CRM records and leads
- Uploaded documents
- WhatsApp messages and notification logs
- Notes and follow-ups entered by users
c) Website Data
- Pages visited
- Browser and device information
- Traffic analytics (via Google Analytics)
3. Cookies
We use:
- Session cookies for authentication and login
- Analytics cookies for website performance insights
No advertising or behavioral tracking cookies are used.
4. How We Use Data
We use collected data to:
- Provide and operate the Service
- Communicate transactional information
- Improve product performance and usability
- Provide customer support
- Comply with legal obligations
5. Data Processing Role
- We act as a data processor for CRM data entered by users.
- Users remain the data controllers for their customer information.
6. Third-Party Services
We use the following services strictly to operate the platform:
- Google Analytics (website analytics)
- ZeptoMail (transactional emails)
- WhatsApp Business API by Meta
We do not sell or share personal data with third parties.
7. Data Storage & Security
- All data is stored on servers located in India
- Reasonable technical and organizational safeguards are implemented
- Access to user data is restricted and logged
8. Data Retention
- Trial user data is retained for 90 days after trial expiry
- Data may be archived and later deleted
- Users may request data export or deletion at any time
9. User Rights
You have the right to:
- Request a copy of your data
- Request correction of inaccurate data
- Request deletion of your data
Requests can be made by contacting support.
10. Children’s Privacy
The Service is not intended for users under 16 years of age.
We do not knowingly collect data from minors.
11. Legal Compliance
This policy complies with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices) Rules
12. Grievance Officer
As required under Indian law:
Name: Gaurav Gupta
Email: support@leadpeak.in
We aim to resolve all grievances within 7 working days.
13. Policy Updates
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
14. Contact Us
For any privacy-related questions:
Email: support@leadpeak.in
Address:
STPI Incubation Centre, Block 24,
SDA Complex, Kasumpti,
Shimla, Himachal Pradesh – 171009